• Provide technical oversight and guidance to a team of network and infrastructure professionals supporting network operations. 
• Ensure Technical Support services align with technology goals, objectives, approved processes, Standard Operating Procedures, and operational performance requirements. 
• Translate business and mission requirements into telecommunications and network requirements covering LAN, MAN, WAN, voice, video, wireless, Internet, intranet, security, and related services. 
• Manage and evaluate end-to-end network performance and service quality using established KPIs, operational metrics, monitoring tools, and trend-analysis practices. 
• Lead the review, analysis, and reporting of network availability, bandwidth utilization, capacity, outages, error conditions, dropped packets, and other indicators affecting service quality. 
• Monitor and respond to complex hardware, software, network, firewall, load-balancing, and infrastructure problems; coordinate timely troubleshooting, escalation, and resolution. 
• Conduct routine testing and analysis of network facilities and use software and hardware tools to diagnose complex problems and factors affecting network performance. 
• Lead or participate in the assessment and selection of network performance and management tools for existing and emerging network technologies and services. 
• Coordinate technology refresh planning and lifecycle management assessments, including end-of-life reviews and written recommendations for network upgrades and enhancements. 
• Review emerging technologies and provide technically sound recommendations to Government technology stakeholders regarding modernization, performance, availability, and maintainability. 
• Recommend improvements to systems, documentation, SOPs, tools, and technical processes; obtain Government approval before implementation and maintain approved procedures in the designated repository. 
• Support authorized service requests and change requests, including technical review, peer review of configuration changes, implementation planning, testing, maintenance-window coordination, and CMDB updates. 
• Coordinate with the Government Program Manager, Technical Point of Contact or Task Manager, Government staff, incident and problem managers, operations leads, and other stakeholders. 
• Prepare clear technical briefings, performance analyses, recommendations, status reports, after-action information, and other deliverables required by the NOC NMSS PWS. 

• Bachelor's degree in a related technical field such as Computer Science, Information Technology, Engineering, Networking, Telecommunications, or a comparable discipline. 
• Minimum of ten (10) years of experience in network operations supporting enterprise-scale infrastructure. 
• Demonstrated expertise with enterprise network infrastructure, including routing and switching, firewalls, load balancers, network monitoring, performance management, troubleshooting, and service restoration. 
• Experience providing technical direction, mentoring technical personnel, prioritizing support activities, and coordinating resolution of complex network incidents and problems. 
• Experience with ServiceNow, network performance management tools, real-time reporting engines, CMDBs, and enterprise monitoring platforms. 
• Experience with network capacity planning, proactive and predictive analysis, quality-of-service monitoring, and technology modernization planning. 
• Experience developing or maintaining SOPs, knowledge-management content, technical procedures, operational dashboards, and performance reports. 
• Experience supporting 24x7x365 NOC operations, secondary-site active/active operations, disaster recovery exercises, or geographically distributed support teams. 
• Ability to perform network performance, capacity, availability, and trend analysis and communicate findings and recommendations to Government and senior technical stakeholders. 
• Strong written and verbal communication skills, with the ability to prepare concise technical documentation and briefings for Government program and operations leadership. 

• Experience supporting a large, complex Federal agency or law-enforcement enterprise network. 

• Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance 

• CCNP Routing and Switching, CCDP, or CCIE with routing and switching, firewall, and load-balancing expertise; six (6) or more years of related senior-level experience. 
• Level III CCNP, CCDP, or CCIE, or equivalent senior-level expertise in routing and switching, firewall, and load-balancing technologies with six (6) or more years of related experience. 

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $133,000.00/Yr. - USD $222,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

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