As a Service Desk Technician you will have the opportunity to do the following:
- Provide first-level contact and problem resolution for all users with assigned software application problems.
- Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- Respond to users requests for technical assistance in person, via phone or electronically.
- Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
- Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
- Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
- Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation